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How do I find and reserve a hotel with your service? |
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We now list over 41,800 hotels worldwide. Simply select the destination of your choice from
the menu and you'll see a selection of hotels that can be sorted by 'most popular,' price, name, star rating or location.
The hotels we offer are in the 2-star to 5-star categories. We usually provide photographs of important features such as
the exterior, the rooms, dining and recreational facilities. Important amenities and other facilities will be listed on each hotel page.
Each hotel's rate page lists our special discounted rates which are all per room, not per person. All hotel rates are listed in
US dollars.
Also, be sure to make your reservation for the full duration of your stay. If you do need to extend your stay after arrival,
please contact our Customer Service agents so you're not charged the hotel's full rate.
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What happens when my reservation is placed? |
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We have instant online confirmation for thousands of hotels. In addition, we work with hotels
and wholesalers that only provide rooms on request. For these rooms, our Customer Service agents will contact the hotel
or our wholesalers regarding your request. We can typically confirm an on-request reservation within 1 business day.
If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form,
then the reservation is confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher will
only be issued after we have received and charged your credit card information. The hotel voucher must be presented upon
check-in at the hotel.
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Can I make a reservation directly through the hotel? |
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The rates listed on our website are only available through our service. Rates offered
directly from hotels are typically 10% to 50% higher. In addition, you benefit from Agoda Rewards Points that can be used
for future bookings of any of the hotels available through our website.
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How long does it take to check if a room is available? |
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Several thousand of our hotels offer instant confirmation. For other hotels, we check availability
by contacting the hotel or our wholesalers with your reservation request. We can typically confirm an on-request reservation
within 1 business day.
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Are your hotel rates per room or per person? |
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The rates displayed are per room, NOT per person. As a general policy, hotels allow two
adults per room and one child under 12 years of age.
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What is the hotel policy for children? |
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Most hotels allow children to stay in the room with parents either with or without an extra bed.
The normal hotel policy is not to charge for children if they are under twelve years of age. Some hotels will limit occupancy
of a room to two adults and one child. Only a few hotels will have existing bedding for additional children, so an extra bed
is usually required. Some hotels will charge for this extra bed.
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What is your credit card payment procedure and how safe is it? |
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Once we've received your credit card details and confirmed that a room is available,
a confirmation e-mail will be sent to you.
We use Secure Socket Layer (SSL) technology to encrypt all information. To check our site's authenticity and to verify the
validity of our secured communication and information exchange lines, please
click here Your credit card will be charged by Agoda Company Pte Ltd, the company managing all credit card transactions
for
Agoda Travel Network companies including www.prompthotels.com.
If you have any questions regarding charges to your credit card, please contact our
Customer Service agents. They are available 24 hours a day to help with your inquiries.
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Why do I need to provide additional documents during the payment process? |
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In relatively infrequent cases we require additional documents, such as a faxed copy of
the credit card, to support a booking. This may occur when the guest name differs from the cardholder; when
the acquiring bank for the credit card transaction requires this, when the booking is deemed high value, or when our
Fraud Protection program identifies a high-risk transaction.
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What is your cancellation policy for hotel reservations? |
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1. Unless specifically mentioned otherwise in the cancellation policy, if you wish to cancel your
booking before the cancellation due date specified in the confirmation email, a cancellation fee of US$15 will apply.
2. Any cancellations received after the cancellation due date specified in the confirmation email (including requests made
within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the
confirmation email. The additional US$15 cancellation fee will NOT be charged in this case.
3. Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of 1 (one)
night per room, UNLESS OTHERWISE SPECIFIED in the confirmation e-mail. We must be notified of all cancellations
within our normal office hours (GMT+7).
4. Any changes to your reservation must be made through our Customer Service agents and not directly with the hotel.
This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems
or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Customer Service agents.
5. It should be noted that shortening your stay during high seasons, periods of high occupancy, during trade fairs and conventions,
or failure to cancel your reservation prior to the due date noted on your confirmation e-mail, may result in a penalty charge
being imposed by the hotel. If a penalty charge is incurred, this will be deducted from the amount refunded.
6. Refunds, after any applicable penalty charges, will normally be refunded within 10 days of submission.
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